Remote Healthcare Collections Agent
Are you ready to join a mission-driven team that’s transforming the healthcare industry? We’re a top-tier Revenue Cycle Management (RCM) company helping healthcare providers get paid faster—combining the power of technology with the human touch of compassionate agents. As a Healthcare Collections Agent, you’ll work 100% remotely, helping patients resolve their medical bills while representing some of the most respected hospitals and healthcare providers in the country. This isn’t just a collections job—it’s a chance to make a real impact in people’s lives while growing your career in a fast-paced, supportive environment.
- *What You’ll Do:
- Be the voice of care: Help patients navigate their billing questions with empathy and professionalism. Expected to be on calls 50-60% of your day. Moving between customer service with the patient and bill collection on their account.
- Drive results: Negotiate payment solutions that work for both patients and providers.
- Think critically: Use your problem-solving skills to resolve complex account issues.
- Collaborate and grow: Support your team and contribute to a culture of excellence.
- *What Success Looks Like:
- Delivering exceptional customer service while maximizing revenue for our clients by collection payment on account or setting up payment plans.
- Applying analytical thinking to ensure accurate, efficient account resolution and taking accurate notes on account.
- *Why You’ll Love Working With Us:
- Fully remote – Work from the comfort of your home.
- Purpose-driven – Help patients during some of their most vulnerable moments.
- Career growth – Opportunities to advance and expand your skills.
- Support – Join a team that values collaboration, communication, and continuous improvement.
- *Compensation:
- Base + Commission: $15/hour base with commission potential. Average earnings can increase to $17-$19/hour within 6 months.
- Bonuses & Incentives.
- Mut be able to commit to the following schedule:
- Full-Time: 40 hours per week, Monday – Friday, with optional Saturday overtime.
- Shift: 11:30 a.m. – 8:00 p.m.
Central Time (30-minute lunch).
- Training: 9:30 a.m. – 5:30 p.m.
Central Time (1-hour lunch).
- Strong communication and negotiation skills. (Not afraid to ask for payments while maintaining strong customer service approach)
- Professional phone etiquette and ability to multitask in fast pace. (Taking inbound calls, making inbound calls, listening and taking notes in account. 50-60% of your 8hr day)
- Basic math skills and computer proficiency (MS Office).
- Customer service, sales, and collections experience help greatly to succeed here
- High School Diploma or equivalent.
- Must pass a criminal background check.
- E-Verify employment authorization.
- Private workspace, distraction-free, and quiet (Room with a door that closes for privacy)
- Private Wired Internet speed: 100 Mbps upload, 10 Mbps download.
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