Experienced Customer Support and Data Entry Specialist – Remote Opportunity with arenaflex
As a leading global provider of news and business data, arenaflex is committed to delivering exceptional content to clients worldwide. With a rich history spanning over 130 years, arenaflex has established itself as a trusted name in the industry, boasting an unmatched news-gathering operation globally. Our team is passionate about creating a collaborative and inclusive work environment that fosters growth and innovation. We are seeking an experienced Customer Support and Data Entry Specialist to join our dynamic team. This role is based in our remote facility and offers a competitive salary of $32/hour. As a key member of our team, you will play a vital role in supporting the general delivery and billing of WSJ/Barron's to Discount, Retail, and Convenience accounts.
About the Job
As a Customer Support and Data Entry Specialist, you will be responsible for handling account creation and management for various print offices, directing record supply and billing section back, and providing exceptional customer service through inbound and outbound interactions via email and telephone. You will work closely with Deals and Production administrators to support print focus dispatch and routing plans changes, and assist with all aspects of customer invoice process, requiring attention to detail and the ability to meet tight deadlines.
Key Responsibilities
- Handle account creation and management for different print offices - Direct record supply and billing section back - Handle Inbound and Outbound customer interactions through email and telephone - Assist customers with questions regarding supply, returns, and exploration connected with billing inquiries - Work with Deals and Production administrators to support print focus dispatch and routing plans changes - Assist with all aspects of customer invoice process, requiring attention to detail and the ability to meet tight deadlines - Foster a working understanding of the Lattice Single Duplicate Framework and other course and business frameworks
Requirements
- Years of general office and earlier customer service experience - Solid written and verbal communication skills with attention to detail - MS Word proficiency and experience with Excel (ability to maintain complex accounting sheets) - Ability to handle multiple tasks and focus on a fluctuating daily responsibility - Willingness to work 9:00 to 5:00 pm and adaptability to ensure inclusion
Our Advantages
- Comprehensive Medical, Dental, and Vision Protection Plans - Paid Time Off - Retirement Plans - Complete Clinical, Dental, and Vision Protection Plans - Education Assistance - Paid Maternity and Paternity Leave - Family Care Benefits - Employee Travel Program - Membership Discounts - Employee Reference Program
Compensation and Benefits
arenaflex offers a competitive compensation package, including a base salary of $32/hour. We also provide a comprehensive benefits package, including medical, dental, and vision protection plans, paid time off, retirement plans, and education assistance. Our benefits are designed to support the well-being and career growth of our employees.
Why Join arenaflex?
- Collaborative and inclusive work environment - Opportunities for career growth and professional development - Comprehensive benefits package - Competitive compensation - Recognition and rewards for outstanding performance
How to Apply
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our team. Apply To This Job Apply for this job