Junior Business Analyst - Treasury Systems & Transformation

Manulife is a leading international financial services provider, and they are seeking a Junior Business Analyst to support Treasury technology initiatives. This role focuses on enhancing treasury systems, improving processes, and leveraging automation and AI capabilities in Treasury operations.

Responsibilities

• Support analysis and enhancement of Treasury Applications, ERP integrations, and bank connectivity platforms
• Develop foundational understanding of payment processing, cash management, liquidity, and settlement systems
• Assist in identifying system inefficiencies and opportunities for automation and optimization
• Document system workflows, integration points, and technical dependencies
• Identify opportunities to leverage Power Automate, Power Platform, or low-code tools to streamline Treasury processes
• Assist in building automation workflows, prototypes, or AI-assisted solutions (e.g., copilots, rule-based automations, intelligent triggers)
• Support data-driven insights and exploration of AI use cases in Treasury (forecasting, anomaly detection, reconciliation, etc.)
• Demonstrate curiosity and initiative in applying emerging technologies to solve business problems
• Perform data analysis, validation, and reconciliation across systems and files
• Assist in defining data mapping, transformation logic, and file/interface requirements
• Apply critical thinking to identify root causes, trends, and innovative solutions
• Contribute to improving data quality, controls, and transparency
• Create and execute test cases, test scripts, and test scenarios
• Support Functional Testing, System Integration Testing (SIT) and User Acceptance Testing (UAT)
• Track defects, retest fixes, and ensure solution quality prior to deployment
• Gather and document business and system requirements, including user stories, process flows, and functional specs
• Collaborate in workshops with stakeholders to translate business needs into technical solutions
• Support creation of current-state vs. future-state process models, with focus on efficiency and scalability
• Work with cross-functional teams including Treasury, Finance, IT, and external vendors/banks
• Build strong working relationships with a service-oriented mindset
• Contribute ideas proactively and challenge assumptions through thoughtful, out-of-the-box thinking
• Maintain clear and structured technical and business documentation
• Develop user guides, job aids, and training materials
• Support post-implementation activities including hyper-care and issue resolution

Skills

• Post-secondary education in Business, Finance, Information Technology, or related discipline
• 0–3 years of experience (including co-op/internships) in Business Analysis, Technology, Treasury, or Financial Systems
• Exposure to Treasury concepts, banking operations, or financial systems is an asset
• Basic understanding of system integrations, APIs, or data flows preferred
• Exposure to Treasury systems, ERP platforms, or financial applications
• Hands-on or coursework experience with: Power Platform (Power Automate, Power Apps), Data tools (Excel, SQL, or similar), Low-code or scripting tools (Python, Alteryx, etc.)
• Interest or exposure to AI/automation use cases in business environments
• Understanding of APIs, file-based integrations, or system interfaces
• Strong critical thinking and analytical problem-solving skills
• Attention to detail with ability to validate data and processes thoroughly
• Ability to think creatively and challenge conventional approaches
• Strong written and verbal communication skills
• Ability to learn quickly, adapt, and work in a fast-paced environment
• Highly organized with ability to manage multiple priorities
• Exposure to process mapping tools (Visio, BPM tools)
• Familiarity with Agile delivery approaches
• Business Analysis certification or coursework
• Experience with automation or AI-based academic/projects/work examples

Benefits

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

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