[Remote] Product Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. They are seeking a dynamic Product Operations Coordinator who will be responsible for executing essential planning and operational tasks, managing product launches, and ensuring that processes and tooling support a best-in-class product organization.

Responsibilities

• Coordinate and execute activities that support product delivery action plans for assigned programs and initiatives
• Partner with product delivery team and internal subject matter experts to translate high-level product vision into detailed, executable product delivery action plans, workflows and other artifacts
• Leverage and manage team tools like Salesforce, Jira, Confluence, and SharePoint to drive clarity, collaboration, reporting and documentation cross functionally
• Coordinate and facilitate meetings and working sessions with SMEs and stakeholders to determine how best to implement product solutions and operational improvements
• Support user acceptance testing, beta development, defect triage, and support continuous improvement initiatives
• Support reporting and cross-team communications to ensure product delivery progress and operational insights are clearly communicated
• Understanding of product lifecycle management (PLM), including how teams coordinate activities across product planning, development, launch, and ongoing iteration

Skills

• 1-3 years of experience in hybrid roles spanning Product Support, Business Analyst, Program/Project Coordination, Customer Service or Product capacities
• Familiarity with product lifecycle management (PLM) and how teams coordinate activities from product planning through launch
• Hands-on experience with Jira, Confluence, Salesforce, SharePoint or similar tools
• Hands-on experience leverage AI tooling to enhance operational efficiency
• Exceptional communication, facilitation, and interpersonal skills
• Highly detailed with strong analytical skills and a love for organizing data and information to tell a compelling story
• Comfortable interfacing with cross-functional teams, customers and executive stakeholders with the ability to dive deep with technical and operational teams
• Familiarity with enterprise healthcare software environments, including basic understanding of providers, payors, patient visits, and HIPAA considerations

Benefits

• Comprehensive health benefits
• Generous PTO
• 401(k) matching
• Paid parental leave to our full-time employees
• Hybrid work schedules
• Career development support
• Wellness programs
• Opportunities to give back through CR Cares™, our community engagement initiative

Company Overview