Database Curator - 211

United Way of the Midlands is an organization dedicated to improving community health and well-being. The Database Curator is responsible for the development and maintenance of the 211 Resource Database, ensuring data accuracy and integrity while communicating with service providers to update information.

Responsibilities

• Responsible for gathering, updating, and entering data for new and existing community resources. Ensures all records are verified at least once a year. Conducts follow-up, as needed
• Follows procedures for gathering and entering information in the database for interim changes to resources throughout the year
• Follows formalized procedures for inputting and correcting agency information; continuously monitors and makes recommendations on taxonomy applications and other fields, as needed
• Asks appropriate questions to determine whether potential new agencies/services meet inclusion criteria, correctly applies the criteria in selecting agencies/services to be included, and follows notification procedures when an agency cannot be included in the resource database
• Trains and supports staff from external organizations to provide new information and update existing information about their agency, sites, and programs
• Uses excellent grammar and writing skills to encapsulate and describe the details of an agency’s services, eligibility requirements, intake procedure, etc
• Monitors external media, team feedback channel, and other credible sources for information about new and changing resources, and follows up with the agency accordingly
• Serves as a liaison with community partners. Assists in ensuring that terms of database-related grants, contracts and agreements are implemented and that full compliance is sufficiently documented
• Represents 211 at virtual and/or in-person community meetings and events with a dual focus of promoting the 211 Helpline and gathering pertinent updates from community agencies
• Driving is an essential function of this position
• Other duties as assigned

Skills

• High level of professionalism, confidentiality, and capacity to work independently
• High level of written and verbal communication skills with attention to detail and organization
• Must be able to speak and type with excellent grammar and spelling
• Must have the proofreading skills to identify and correct errors
• Ability to work effectively as a team member and assist other staff members willingly
• Ability to work alternative schedules and demonstrate flexibility in times of disaster
• Engage in and maintain knowledge of UWM programs and strategies
• Proactive in engaging in or seeking out self-learning opportunities
• Must have a valid driver's license and reliable transportation to attend community meetings and events
• Knowledge of database software; Internet software; Microsoft Office suite applications
• Completes the Inform USA Community Resource Specialist – Database Curator certification exam within six months of eligibility to ensure adherence to industry standards and quality service delivery
• A high school diploma or GED is required for this position
• Associate's degree (preferred) from two-year College or University and/or one to two years related experience and/or training in social services, human services, library science, and communication

Benefits

• Shared health, dental and vision insurance
• Generous 401(k) Retirement plan
• Paid vacation and sick time
• Employer paid life and disability insurance
• Professional development assistance
• Tuition reimbursement

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