Inside Sales Specialists

Sequel Med Tech, headquartered in Manchester, New Hampshire, is focused on advancing drug-delivery solutions for diabetes management. The Inside Sales Specialist will be responsible for selling the twiist product portfolio through a consultative approach while collaborating with internal and external stakeholders to enhance customer experience.

Responsibilities

• Promote and sell Sequel’s product portfolio, including the twiist device, to meet or exceed business development goals within the assigned sales territory
• Collaborate with Territory Business Leaders and Clinical Diabetes Specialists within specific territories to drive new customer starts
• Make outbound sales calls to customers who have shown interest in the twiist device, explaining product benefits and how twiist compares to competitors
• Manage incoming queue calls, addressing customer inquiries and providing information about products and services
• Work to understand customers' underlying needs or issues and provide tailored information and solutions
• Communicate with customers about the benefits of Sequel’s products and pharmacy benefits
• Manage communication with customers throughout their product journey, ensuring a positive and professional experience
• Perform all required documentation and data entry in Salesforce
• Maintain up-to-date knowledge of industry trends and competitive products
• Coordinate with the field team, doctor's offices, and customers to ensure effective customer onboarding
• Offer feedback on process improvements to enhance sales and customer experience

Skills

• Bachelor's degree, or equivalent combination of education and experience
• 1+ years of demonstrated successful sales experience in medical device, pharmaceutical, healthcare or consumer product related field
• Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes
• Delivers oral and written communications that make an impact and persuade their intended audiences
• Effectively handles interactions at all levels and appropriately responds to sensitive situations
• Effective Self-Management and Action Orientation
• Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals
• Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations
• Effectively handles multiple challenges or tasks through prioritization and multi-tasking
• Position remotely based, but requires occasional travel to home office in Marlborough, MA
• Sales experience in a medical or health-related environment is preferred
• Knowledge of diabetes and experience supporting customers with diabetes is preferred
• Experience supporting customers through the pharmacy channel is preferred
• Bilingual Candidates preferred
• Experience providing remote support, particularly in a regulated environment
• Experience with Salesforce CRM preferred
• Prior B2B or B2C experience preferred

Benefits

• 401k plan, featuring a 6% company match and 100% immediate vesting
• Capped out-of-pocket insulin costs and GLP-1 coverage across all plans
• Access to a variety of Meritain health insurance plans
• Flexible Spending Accounts (FSAs) or Health Savings Account (HSA)
• Vision and dental coverage
• Voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and even discounts for pet care
• Employer-paid short-term disability and life insurance
• Flexible PTO
• Generous paid holidays
• Flex Time options

Company Overview