[Remote] Partner Quality Spec I
Note: The job is a remote job and is open to candidates in USA. Pathward is a financial empowerment company dedicated to creating financial inclusion for all. The Partner Quality Specialist will work with internal and external partners to review marketing materials for compliance with guidelines, maintain strong relationships with partners, and facilitate program implementations.
Responsibilities
- Reviews and approves marketing materials against work papers to ensure quality and adherence to Pathward, Network, and Regulatory guidelines
- Participates on the Partner relationship team. Establishes and maintains strong relationships with Partners through regular communication via phone, email, and meetings
- Collaborates with internal teams, including legal, compliance, and network operations, to address client needs and deliver solutions
- Facilitates, drives, and completes department specific program implementation tasks
- Completes submissions of programs to payment networks for their review and approval
- Trains Partners on and monitors their use of the marketing submission portal
- Manages the self approval process for assigned Partners by training them on the process, encouraging utilization, and ensuring Partners are meeting and maintaining qualification levels
- Maintains a thorough understanding of assigned Partners and their programs
- Builds relationships with internal and external stakeholders
- Conducts periodic reviews of Partners compliance to guidelines and rules and completes reports of the findings
- Remediates applicable Compliance Review findings
- Meets and maintains all Service Level Agreements as defined by department criteria
- Meets and maintains acceptable Quality Review scores as defined by department criteria
- Participates in enterprise projects relating to existing Partner assignments
- Other duties as assigned
Skills
- High School Diploma or equivalent
- Typically requires less than one year of related experience
- Strong understanding of regulatory compliance principles and practices
- Attention to detail and ability to work with a high degree of accuracy
- Effective communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Proficiency in Microsoft office Suite and other relevant software applications
Benefits
- Annual performance-based incentive opportunity
- Comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more
Company Overview