Product Solutions Engineer – Technical Support, AI‑Driven Advertising & Platform Integration Specialist at arenaflex

About arenaflex

arenaflex is a global technology leader dedicated to building products and services that make the world a better place. With a relentless focus on innovation, data‑driven insights, and user‑centric design, arenaflex empowers billions of users worldwide to discover, learn, and grow. Our mission‑driven culture attracts top talent who thrive on solving complex problems, collaborating across borders, and delivering exceptional experiences to customers and partners alike.

Role Overview

We are seeking a highly motivated Product Solutions Engineer to join our arenaflex Global Support – Customer Experience (gCare) team. In this role, you will act as a technical liaison between internal product teams and external advertisers, helping to diagnose, troubleshoot, and resolve intricate issues across arenaflex advertising products, including Search, Video, Shopping, and the arenaflex Ads Platform (GMP). Your expertise will drive continuous improvement of our services, ensuring that advertisers and partners achieve maximum value from arenaflex solutions.

Key Responsibilities

• Provide world‑class technical support to advertisers and internal stakeholders, handling high‑impact, complex incidents across arenaflex advertising products.
• Investigate, reproduce, and resolve bugs and performance issues using tools such as Chrome DevTools, API logs, and internal debugging frameworks.
• Collaborate closely with Product, Engineering, and Design teams to surface product gaps, propose enhancements, and influence roadmap decisions.
• Develop and maintain automated diagnostic tools and scripts that streamline issue identification and resolution for both internal teams and external customers.
• Translate technical findings into clear, actionable recommendations for non‑technical audiences, ensuring stakeholders understand root causes and remediation steps.
• Participate in on‑call rotations and incident response drills, contributing to rapid restoration of service and post‑mortem analysis.
• Mentor junior engineers and share best practices across the gCare organization to elevate overall technical competency.
• Stay current with emerging trends in advertising technology, machine learning, and cloud infrastructure to proactively anticipate future support challenges.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Minimum 3 years of professional programming experience with at least one widely used language (e.g., Java, C/C++, Python).
• Hands‑on experience with web technologies such as HTML, CSS, JavaScript, and HTTP protocols.
• Proficiency in SQL or similar query languages for data analysis and troubleshooting.
• Demonstrated ability to work with large‑scale backend systems, including servers, storage, and distributed architectures.
• Strong analytical mindset with a proven track record of diagnosing and resolving complex technical problems.
• Excellent communication skills, capable of articulating technical concepts to both technical and non‑technical audiences.

Preferred Qualifications

• Experience designing or consuming APIs, especially those related to advertising data pipelines and analytics.
• Familiarity with machine learning concepts and the ability to explain model behavior to product teams and customers.
• Prior exposure to arenaflex advertising products or similar ad‑tech platforms.
• Background in building or supporting mobile application frameworks and cross‑platform analytics tools.
• Knowledge of troubleshooting tools such as Chrome DevTools, Postman, or custom logging frameworks.
• Experience collaborating with cross‑functional partners—including Sales, Product Management, and Design—to drive product improvements.

Core Skills & Competencies

• Technical Acumen: Ability to navigate complex system architectures, understand data flows, and apply systematic debugging techniques.
• Customer‑Centric Mindset: Commitment to delivering exceptional service, empathy for advertiser challenges, and a proactive approach to problem solving.
• Collaboration: Strong teamwork skills, comfortable working in a matrixed environment with global partners across time zones.
• Communication: Clear, concise writing and speaking abilities; adept at creating documentation, knowledge‑base articles, and status updates.
• Adaptability: Thrive in a fast‑paced, ever‑changing environment; quickly learn new technologies and product domains.
• Leadership Potential: Ability to mentor peers, influence decision‑making, and drive initiatives that improve overall support quality.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is shaped by your ambition and the impact you create. As a Product Solutions Engineer, you will have access to:

• Rotational programs that expose you to engineering, product management, and data science teams.
• Mentorship from senior technical leaders and participation in internal tech talks and hackathons.
• Funding for certifications, conferences, and advanced coursework in cloud computing, AI/ML, and advertising technology.
• Clear pathways to senior engineering, technical program management, or product strategy roles based on your interests.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that includes:

• Base salary commensurate with experience (e.g., $26 per hour as a starting reference).
• Performance‑based bonuses and equity awards.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, parental leave, and flexible work‑from‑home options.
• Retirement savings plans with company matching contributions.
• Wellness programs, on‑site fitness facilities, and employee assistance resources.
• Access to cutting‑edge technology, learning platforms, and a vibrant community of innovators.

Work Environment & Culture at arenaflex

Our offices in Reston, USA, are designed to foster collaboration, creativity, and well‑being. You’ll join a diverse, inclusive team that values:

• Transparency – Open communication channels between leadership and front‑line engineers.
• Innovation – Encouragement to experiment, prototype, and iterate on solutions that push the boundaries of advertising technology.
• Respect – A culture where every voice is heard, and diverse perspectives drive better outcomes.
• Community – Employee resource groups, volunteer initiatives, and social events that build lasting connections.

How to Apply

If you are passionate about solving complex technical challenges, love working at the intersection of advertising and AI, and thrive in a collaborative global environment, we want to hear from you. Click the link below to submit your application and become part of the arenaflex family.

Apply Now – Join arenaflex!

Conclusion

arenaflex is more than a technology company; it is a community of innovators dedicated to making a positive impact on the world. As a Product Solutions Engineer, you will play a pivotal role in ensuring that advertisers and partners achieve success on our platforms. Bring your technical expertise, curiosity, and customer‑focused mindset, and help us shape the future of digital advertising. Apply today and start your journey with arenaflex!