Remote Customer Support Associate – Associate Network Security Engineer (Remote) – $27/hr – Full‑Time – arenaflex

About arenaflex – Leading the Skies of Innovation

arenaflex is a global leader in aviation, connecting millions of passengers each day with safe, reliable, and memorable travel experiences. Our commitment to excellence is built on a foundation of integrity, respect, hard work, and a relentless focus on employee development. As we continue to expand our digital footprint, we are looking for talented professionals who thrive in dynamic, technology‑driven environments. Join arenaflex and become part of a forward‑thinking team that shapes the future of air travel.

Role Overview – Associate Network Security Engineer (Remote Customer Support)

As an Associate Network Security Engineer within arenaflex’s IT Information Security (InfoSec) organization, you will play a pivotal role in designing, implementing, and supporting the secure infrastructure that powers arenaflex’s applications, customers, partners, and vendors. This remote position offers a blend of hands‑on technical work, strategic collaboration, and customer‑focused support, all while maintaining a $27 per hour compensation package.

Key Responsibilities

• Provide comprehensive IT support for internal, partner, vendor, and external networks that host arenaflex’s mission‑critical applications across multiple data‑center platforms.
• Maintain and troubleshoot firewall hardware and software, including site deployments, inventory management, configuration changes, security patches, and break/fix services.
• Support corporate remote‑access clients, ensuring secure endpoint configurations and collaborating with the endpoint security team to implement advanced technologies such as Application ID and Client ID.
• Deliver IT support for airport operations networking, including NetMotion, hardware, and software maintenance, with a focus on rapid incident response and preventive upkeep.
• Partner with arenaflex’s business units to provide advisory services for firewall policy design and access‑control management, ensuring alignment with corporate security standards.
• Offer on‑call support for emergency situations, guaranteeing continuous availability of core infrastructure and security services.
• Assist the IT Security division in maintaining the integrity and compliance of project data and applications, adhering to internal policies and regulatory requirements.
• Develop, recommend, and implement departmental policies, procedures, standards, and best practices to strengthen the overall security posture.
• Document network architectures, configuration changes, and cost‑benefit analyses to support vendor negotiations and compliance audits.
• Continuously monitor security logs, analyze events, and identify potential threats or vulnerabilities, escalating incidents as needed.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Fundamental understanding of systems administration concepts such as TCP/IP, VPN, firewalls, and security protocols.
• Hands‑on experience with on‑premises and cloud‑based server infrastructure (e.g., AWS, Azure, or Google Cloud).
• Strong analytical and problem‑solving skills, with the ability to diagnose complex security and networking issues.
• Proficiency in reviewing and interpreting security logs, performing root‑cause analysis, and recommending remediation steps.
• Excellent written and verbal communication skills, capable of translating technical concepts for non‑technical stakeholders.
• Self‑starter attitude with the ability to manage tasks independently while collaborating effectively with cross‑functional teams.
• Willingness to work flexible shifts, including extended hours and on‑call rotations for emergency response.

Preferred Qualifications

• Industry certifications such as CompTIA Security+, Cisco CCNA Security, or Certified Information Systems Security Professional (CISSP).
• Experience with security information and event management (SIEM) tools and vulnerability scanning platforms.
• Familiarity with scripting languages (Python, PowerShell, Bash) for automation of routine security tasks.
• Prior exposure to airline or transportation industry IT environments.
• Knowledge of compliance frameworks such as PCI‑DSS, ISO 27001, or NIST CSF.

Core Skills & Competencies

• Technical Acumen: Deep knowledge of networking fundamentals, firewall configuration, VPN technologies, and cloud security models.
• Critical Thinking: Ability to assess risk, prioritize remediation, and make data‑driven decisions under pressure.
• Customer Service Orientation: Strong interpersonal skills to engage with internal users, external partners, and vendors, delivering timely and courteous support.
• Collaboration: Experience working with cross‑functional teams, including application developers, infrastructure engineers, and business analysts.
• Continuous Learning: Commitment to staying current with emerging security trends, threat intelligence, and industry best practices.
• Documentation & Reporting: Ability to produce clear, concise documentation for policies, procedures, and incident reports.

Career Growth & Development Opportunities

arenaflex invests heavily in employee growth. As an Associate Network Security Engineer, you will have access to:

• Mentorship programs pairing you with senior security architects.
• Tuition reimbursement for advanced certifications and degree programs.
• Internal training portals covering cloud security, ethical hacking, and advanced networking.
• Opportunities to transition into senior engineering, security analyst, or security architect roles.
• Participation in cross‑departmental projects that influence company‑wide security strategy.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package that includes:

• Hourly rate of $27 with performance‑based incentives.
• Comprehensive health, dental, and vision coverage for employees and eligible dependents.
• 401(k) plan with generous company match and profit‑sharing options.
• Paid time off, holidays, and flexible vacation policies.
• Employee assistance program providing mental‑health resources, financial counseling, and wellness initiatives.
• Travel benefits, including discounted airline tickets for you and qualified family members.
• Access to a suite of employee discounts through arenaflex Perks, covering car rentals, hotel stays, and pet insurance.
• Professional development budget for conferences, workshops, and industry events.

Work Environment & Culture at arenaflex

Our culture is built on five core values: Integrity, Honesty, Respect, Hard Work, and Employee Management. We foster an inclusive, collaborative environment where every voice matters. Remote employees enjoy:

• State‑of‑the‑art virtual collaboration tools and secure VPN access.
• Regular virtual town‑halls, team‑building activities, and recognition programs.
• Clear pathways for advancement and a transparent performance review process.
• A supportive network of peers who share a passion for aviation and technology.

Why You’ll Love Working at arenaflex

Beyond the competitive salary and robust benefits, arenaflex offers a unique chance to be part of an industry that literally moves the world. You’ll gain exposure to cutting‑edge security technologies, work alongside seasoned professionals, and contribute to the safety and reliability of millions of travelers each year.

Ready to Take Off?

If you are a proactive, security‑focused professional eager to make an impact in a fast‑paced, globally recognized organization, we want to hear from you. Apply today and start your journey with arenaflex!

Apply Job!