Night & Weekend Full‑Time Customer Service Representative – Order Fulfillment & Seller Support at arenaflex

About arenaflex

Founded in 2001, arenaflex has grown into a premier online ticket marketplace that connects fans with the live events, artists, and teams they love. Our mission is to turn every ticket purchase into a memorable experience, fostering genuine human connections through technology, data‑driven insights, and relentless innovation. Recognized as one of the top workplaces by industry publications in 2023, arenaflex prides itself on a culture where people are the greatest competitive advantage. We empower our employees to embrace challenges, collaborate across functions, and continuously evolve in a fast‑moving entertainment ecosystem.

The Opportunity

We are seeking a dedicated Customer Service Representative to join our Order Fulfillment team on nights and weekends. In this role, you will be the primary point of contact for both sellers and customers who have placed orders through the arenaflex exchange. You will handle inbound calls, respond to email inquiries, and proactively resolve a wide range of event‑related and order‑related questions. Your commitment to delivering elite service will help maintain the high standards that our community of fans and ticket sellers expects from arenaflex.

Key Responsibilities

First 30 Days – Foundations

• Complete comprehensive new‑hire orientation and training, gaining a solid understanding of the live‑event industry and arenaflex’s marketplace dynamics.
• Learn how ticket marketplaces operate, including the flow of orders from buyer to seller, and how your role contributes to a seamless customer journey.
• Develop critical thinking skills to proactively identify potential order issues and suggest early‑stage solutions.

30–90 Days – Building Expertise

• Investigate instances where the customer experience has been impacted, determine root causes, and resolve issues fairly and constructively.
• Handle day‑to‑day interactions with sellers that go beyond traditional customer service, acting as a trusted advisor for order‑related queries.
• Navigate the order queue efficiently, prioritizing tasks that require immediate attention to provide real‑time assistance.

90–180 Days – Mastery & Growth

• Play an active role in continuous learning initiatives, advancing both individual and team skill sets to meet evolving business goals.
• Manage inbound seller calls covering a broad spectrum of topics, from ticket availability to pricing nuances.
• Monitor open and pending orders, ensuring timely confirmation and fulfillment by ticket sellers, and escalating any bottlenecks.
• Contribute ideas for process improvements, leveraging data insights to enhance the overall order fulfillment workflow.

Essential Qualifications

• Communication Excellence: Clear, concise, and courteous verbal and written communication skills.
• Attention to Detail: Ability to accurately capture order information, track multiple tickets, and follow precise procedures.
• Problem‑Solving Mindset: Demonstrated ability to diagnose issues, think critically, and propose effective resolutions.
• Interest in Live Events: Genuine enthusiasm for concerts, sports, theater, and other live experiences, coupled with a willingness to learn industry specifics.
• Organizational Skills: Capacity to manage a high‑volume workload, prioritize tasks, and meet deadlines in a fast‑paced environment.

Preferred Qualifications

• Previous experience in a ticketing platform, e‑commerce, or related customer support role.
• Familiarity with CRM tools, ticketing software, or order management systems.
• Experience working night shifts or weekend schedules in a hybrid or on‑site setting.
• Basic understanding of event logistics, venue capacities, and ticket resale regulations.
• Proficiency in using productivity suites (e.g., Microsoft Office, Google Workspace) and collaboration tools (e.g., Slack, Teams).

Core Skills & Competencies

• Empathy & Patience: Ability to listen actively, understand customer emotions, and respond with compassion.
• Technical Acumen: Comfort navigating multiple software platforms simultaneously while maintaining data integrity.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.
• Adaptability: Thrive in a constantly changing environment, quickly adjusting to new policies, product updates, or market trends.
• Time Management: Effectively balance training, scheduled shifts, and ongoing responsibilities without compromising service quality.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is shaped by your ambition and the company’s commitment to internal development. As you master the fundamentals of order fulfillment, you will have pathways to advance into senior support roles, team lead positions, or specialized functions such as:

• Seller Success Management: Partner directly with high‑volume sellers to optimize their performance on the arenaflex platform.
• Quality Assurance & Training: Design and deliver training programs for new hires, ensuring consistent service excellence.
• Product Operations: Collaborate with product managers to refine marketplace features based on frontline insights.
• Data Analytics: Leverage order data to identify trends, improve operational efficiency, and influence strategic decisions.

arenaflex also offers tuition reimbursement, access to industry conferences, and a robust internal learning portal to keep your skills sharp and future‑ready.

Work Environment & Culture

Our headquarters are located in Coppell, TX, where we embrace a hybrid work model that balances collaboration with flexibility. You will spend three days per week in our modern office—featuring open workspaces, quiet zones, and a vibrant break area—while the remaining two days can be completed from home. This structure fosters face‑to‑face interaction for problem‑solving and team bonding, while also respecting personal work‑life balance.

arenaflex’s culture is built on four pillars:

• Inclusivity: A diverse workforce where every voice is heard and valued.
• Innovation: Encouragement to experiment, share ideas, and challenge the status quo.
• Collaboration: Cross‑functional teamwork that breaks down silos and drives collective success.
• Growth Mindset: Continuous learning, mentorship, and career development are embedded in daily routines.

Compensation, Perks & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: Starting at $40,000 annually, with eligibility for overtime pay on any hours worked beyond 40 per week.
• Performance Bonuses: Bi‑annual bonus opportunities tied to individual and team achievements.
• Equity Grants: Annual stock awards that align your success with the long‑term growth of arenaflex.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a flexible spending account.
• Retirement Savings: 401(k) plan with company matching contributions.
• Paid Time Off: Generous vacation, sick leave, and holiday schedules.
• Professional Development: Access to online courses, certifications, and industry events.
• Employee Assistance Program: Confidential counseling and support services.
• Hybrid Work Flexibility: Three days in‑office, two days remote, with paid training during the initial two‑week onboarding period.

Our Commitment to Diversity & Inclusion

arenaflex is an equal opportunity employer. We recognize that a diverse workforce fuels creativity, drives better decision‑making, and reflects the global community of fans we serve. We actively encourage candidates of all backgrounds to apply, even if you do not meet every listed qualification. Your unique perspective is valued, and we are committed to providing an inclusive environment where everyone can thrive.

How to Apply

If you are passionate about live events, excel at delivering exceptional customer experiences, and thrive in a dynamic night‑shift environment, we want to hear from you. Join arenaflex and become part of a team that turns tickets into unforgettable moments.

Apply Now