Energy Services Data Entry Clerk (Typist) – Remote Full‑Time Digital Records Specialist for arenaflex

About arenaflex – Driving Positive Change in Human Services

arenaflex is a forward‑thinking, nonprofit human services organization dedicated to transforming lives across the Greater Fitchburg region and beyond. Our mission is to empower individuals and families facing economic hardship by delivering essential energy assistance, education, and community support. As a values‑driven agency, arenaflex blends compassion with data‑driven decision‑making, ensuring that every program we run is both impactful and accountable. Join a team where your meticulous attention to detail directly fuels the success of programs that keep lights on, homes warm, and hopes alive.

Why This Role Matters

The Energy Services Data Entry Clerk (Typist) is the backbone of our digital operations. In a remote‑first environment, you will be the guardian of accurate client information, ensuring that every record reflects the true status of our service pipeline. Your work enables program managers to allocate resources efficiently, comply with funding requirements, and ultimately deliver timely assistance to those who need it most. If you thrive on organization, love working with data, and want to see the tangible impact of your efforts, this is the perfect opportunity.

Position Overview

Reporting to the Energy Services Program Coordinator, you will be responsible for entering, updating, and maintaining client records across multiple digital platforms. You will collaborate closely with program staff, supervisors, and external partners to guarantee that all documentation meets the rigorous standards set by arenaflex and its funders. This is a full‑time, remote position that offers flexibility while demanding a high level of professionalism, confidentiality, and accuracy.

Key Responsibilities

• Enter and continuously update client status records in the Statewide Client Service Center, ensuring that the production pipeline reflects real‑time data.
• Monitor incoming emails, log documents, and track communications within the arenaflex platform (formerly Monday.com), guaranteeing that every interaction is captured and searchable.
• Adhere to program guidelines for all required database systems, including arenaflex (formerly CMS), arenaflex (formerly CSG eConservation), arenaflex (formerly HEARTWAP), arenaflex (formerly LIHEAP), and arenaflex (formerly In Demand).
• Maintain organized digital and paper participant files in strict accordance with program policies, ensuring compliance with both arenaflex internal standards and external funder mandates.
• Partner with program staff to streamline communication, promote consistency in service delivery, and troubleshoot any data‑related issues that arise.
• Perform a variety of clerical duties, including filing, preparing mailings, providing phone coverage, and supporting administrative tasks as needed.
• Remain available for remote work responsibilities: attend virtual meetings, respond promptly to emails, and fulfill regular duties in a timely manner.
• Participate in all required staff meetings, supervision sessions, training workshops, and contractual briefings to stay aligned with organizational goals.
• Engage in mandatory arenaflex training programs and pursue additional professional development opportunities to enhance your skill set.
• Uphold strict confidentiality standards, safeguarding client information and organizational data at all times.
• Perform related duties and special projects as assigned by supervisors, contributing to continuous improvement initiatives.

Essential Qualifications

• Associate degree in a relevant field (e.g., Business Administration, Human Services, Information Management) or equivalent professional experience.
• Minimum of two years’ experience in a human services setting, or comparable work with diverse, low‑income individuals and families.
• Demonstrated ability to work independently in a remote environment while maintaining high productivity and accuracy.
• Strong written and verbal communication skills, with an emphasis on clear documentation.
• Proficiency with standard office software (Microsoft Office Suite, Google Workspace) and comfort learning new digital platforms.
• Commitment to maintaining confidentiality and adhering to data protection regulations.

Preferred Qualifications & Additional Skills

• Bilingual proficiency in Spanish, enabling you to serve a broader client base and improve outreach effectiveness.
• Experience with data‑entry or case‑management systems similar to arenaflex (formerly Monday.com) and other nonprofit databases.
• Knowledge of energy assistance programs such as LIHEAP, or familiarity with federal and state funding compliance requirements.
• Exceptional organizational abilities, with a keen eye for detail and a systematic approach to file management.
• Strong problem‑solving skills, capable of identifying discrepancies and proposing corrective actions.
• Ability to multitask, prioritize competing demands, and meet deadlines in a fast‑paced environment.

Core Competencies for Success

• Accuracy & Attention to Detail: Every data point you enter directly influences service delivery; precision is non‑negotiable.
• Confidentiality & Ethics: Uphold the highest standards of privacy for client information.
• Communication: Clear, concise, and courteous interaction with team members, supervisors, and external partners.
• Technical Agility: Quick learner of new software tools and platforms, adapting to evolving technology stacks.
• Self‑Management: Ability to structure your day, stay motivated, and maintain productivity without direct supervision.
• Team Collaboration: While remote, you will be an integral part of a supportive team that values shared success.

Benefits & Perks at arenaflex

arenaflex believes that a happy, healthy team is essential to delivering outstanding community services. We offer a comprehensive benefits package designed to support your well‑being, professional growth, and financial security.

• Health, Dental, Vision, and FSA Coverage: Robust medical plans to keep you and your family healthy.
• Paid Time Off (PTO): Generous vacation and sick leave to recharge and maintain work‑life balance.
• Hybrid Work Flexibility: While this role is remote, we provide occasional in‑person collaboration opportunities and flexible scheduling.
• Student Loan Forgiveness & Tuition Remission: Financial assistance programs to help you pursue further education.
• Employer‑Sponsored Retirement Plan: Contributions to help you build a secure future.
• Pet Insurance: Coverage for your furry companions, because they matter too.
• Employee Discounts & Perks: Access to exclusive deals on products and services.
• Professional Development: Ongoing training, webinars, and conferences to expand your skill set.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is nurtured through mentorship, cross‑departmental projects, and clear pathways for advancement. As you master data‑entry processes, you may progress to roles such as Data Analyst, Program Coordinator, or Operations Manager. We encourage continuous learning and will support certifications or coursework that align with your career aspirations.

Work Environment & Culture

Our culture is built on compassion, collaboration, and accountability. Even though you will be working from home, arenaflex fosters a sense of community through regular virtual team huddles, interactive training sessions, and an open‑door policy with leadership. We celebrate diversity, champion inclusion, and recognize the unique contributions each team member brings to our mission.

Compensation

arenaflex offers a competitive salary commensurate with experience and qualifications. In addition to the comprehensive benefits listed above, we provide performance‑based incentives and opportunities for salary reviews as you grow within the organization.

How to Apply

If you are ready to make a meaningful impact, thrive in a remote setting, and join a purpose‑driven team, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you are passionate about supporting arenaflex’s Energy Services programs.

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Join arenaflex – Make Opportunity Count

At arenaflex, every data entry you complete is a step toward brighter homes, safer neighborhoods, and stronger families. Your dedication to accuracy and confidentiality helps us meet our goals and exceed funder expectations. Become part of a mission‑focused organization where your work truly matters. Apply today and help us keep the lights on for those who need them most.