Senior Program Manager – Virtual Healthcare Platform & Quality Engineering (Remote, Full-Time)

About arenaflex

arenaflex is reimagining what it means to care for the animals who share our lives. As a leader in digital pet care and virtual veterinary services, we connect millions of pet parents with licensed veterinarians, wellness experts, and pet-care partners through intuitive mobile apps, web platforms, and connected health solutions. Our mission is simple yet ambitious: to be the most trusted and convenient online destination where pet parents and veterinary professionals come together to keep pets healthy, happy, and thriving. Every product we ship, every feature we release, and every interaction we design is guided by an obsession with delivering extraordinary experiences for both the two-legged and four-legged members of the family.

We are now searching for a senior leader who can bring structure, insight, and relentless quality focus to our rapidly growing virtual care ecosystem. If you thrive on turning ambiguity into action, love optimizing complex systems, and want your work to directly improve the lives of pets and the people who love them, this opportunity at arenaflex is built for you.

Position Overview

As a Senior Program Manager – Virtual Healthcare Platform & Quality Engineering at arenaflex, you will own the programs and processes that ensure our proprietary veterinary technology platform operates at the highest standard of quality, reliability, and customer delight. Reporting to senior leadership, you will partner closely with Product Management, Engineering, Operations, Design, and Veterinary Operations to drive end-to-end launch excellence for the world's largest pet virtual care platform.

This is a hands-on, high-impact role that balances strategic program leadership with tactical execution. You will identify risks before they become incidents, orchestrate cross-functional release processes, build the reporting infrastructure that powers data-driven decisions, and serve as the connective tissue between technical teams and business stakeholders across arenaflex.

Key Responsibilities

Release & Launch Leadership

• Oversee the consumer acceptance testing (UAT) program for all major feature and product launches, including tester recruitment, scheduling, device coordination, results reporting, and post-launch retrospectives.
• Manage internal software releases in close coordination with Operations: define release calendars, build supporting tooling, draft and distribute launch notes, and ensure all stakeholders are aligned on go/no-go decisions.
• Identify potential risk areas early in the release lifecycle and facilitate successful pre-release validation through proactive communication, scenario planning, and adaptability.

Quality Engineering & Bug Management

• Own the end-to-end bug management system across the platform, partnering with engineering teams to ensure defects are properly prioritized, triaged, and resolved within committed timelines.
• Perform initial discovery and triage on all new, non-urgent tickets submitted through the SNOW ticketing system, including pulling incident data, attaching Datacom tracking, reproducing issues, and capturing screen recordings for engineering analysis.
• Run weekly triage forums with Product and Engineering to align on prioritization, root cause analysis, and remediation roadmaps.
• Analyze the bug reporting workflow and recommend improvements to reduce the reporting burden on the veterinary team while expanding self-service channels for end users.

Service Reliability & Incident Analysis

• Conduct weekly service incident reviews, quantify the business and customer impact of outages, track leading indicators, and recommend system improvements that progressively reduce service-impacting events.
• Identify and incorporate additional sources of customer quality signals — including Customer Service tickets, Voice of the Customer surveys, and App Store reviews — into a unified quality intelligence framework.

Process Optimization & Reporting

• Continuously identify process improvement opportunities and collaborate with cross-functional teams to close operational gaps and elevate team performance.
• Design, build, and own internal reporting mechanisms and dashboards; synthesize findings into clear, actionable recommendations for senior management.
• Coordinate with stakeholders across arenaflex — including teams outside your immediate organization — to drive timely resolution of platform issues, and proactively escalate or seek support when needed.

Qualifications

Essential Experience & Skills

• 3+ years of program or project management experience in a fast-paced technology environment, ideally within e-commerce, mobile applications, or consumer-facing platforms.
• Proven track record of owning software strategy end-to-end, from concept through delivery, and communicating impact to senior leadership.
• Deep experience partnering with Engineering, Product Management, Operations, and/or Design to deliver high-quality products and services that delight both internal and external customers.
• Strong technical fluency — comfortable navigating a variety of mobile operating systems, PC hardware, and software tools, and able to learn new technologies quickly.
• Experience implementing repeatable processes, leveraging automation, and standardizing workflows at scale.
• Exceptional organizational skills with the ability to track and guide multiple concurrent projects in a constantly shifting environment.
• Highly detail-oriented with a strong sense of ownership, urgency, and follow-through.
• Outstanding written and verbal communication skills, with a collaborative working style and the confidence to lead through influence.
• Demonstrated ability to build strong relationships across disparate, geographically distributed teams.

Bonus Points For

• Project Management certification (PMP, Scrum Master, or equivalent).
• Deep familiarity with the pet care industry and emerging trends in veterinary telehealth.
• Prior experience leading User Acceptance Testing (UAT) or beta testing programs for consumer-facing products.

Work Environment & Culture at arenaflex

At arenaflex, you'll join a remote-first team that values curiosity, ownership, and a genuine love for the mission. We believe that the best work happens when people are trusted to do their best work — wherever they are. Our culture is built on:

• Pet-Centric Purpose: Every team member, from engineers to program managers, is united by a shared commitment to improving the lives of pets and the people who care for them.
• Remote-First Flexibility: Work from anywhere in the United States with reliable internet. Periodic travel (2–3 times per year) is required for team gatherings and strategic planning sessions.
• Growth Mindset: We invest heavily in learning and development, offering access to certifications, conferences, mentorship programs, and internal mobility opportunities.
• Cross-Functional Collaboration: Silos slow us down. Our teams partner openly across disciplines, and every voice has a seat at the table.
• Data-Driven Decision Making: We trust our team members to test hypotheses, measure outcomes, and iterate quickly based on real-world feedback.

Compensation & Benefits

arenaflex offers a competitive compensation package designed to attract and retain top-tier talent, including:

• Hourly rate of $30–$40/hour, commensurate with experience and location.
• Comprehensive medical, dental, and vision insurance.
• Generous paid time off, parental leave, and pet care leave (because we know pets are family).
• 401(k) retirement plan with company match.
• Annual learning stipend for certifications, courses, and conferences.
• Discounts on pet products, services, and veterinary care through arenaflex's network of partners.
• Home office setup allowance and monthly internet reimbursement.

Career Growth Opportunities

This role is designed as a launchpad for senior leadership. Successful Senior Program Managers at arenaflex frequently progress into Director-level roles leading larger cross-functional organizations, product strategy positions, or specialized quality engineering leadership tracks. You'll be mentored by seasoned leaders who have scaled platforms at some of the most recognized technology companies in the world, and you'll have a clear path to expand your scope as our virtual care business grows.

How to Apply

If you're a customer-obsessed program leader with deep experience delivering high-quality software at scale — and if you're excited by the chance to shape the future of pet healthcare — we'd love to hear from you. Bring your strategic mindset, your bias for action, and your passion for building products that make a measurable difference. Join arenaflex, and help us build a world where every pet has access to the care they deserve.