Senior Customer Engineer – Cloud Solutions Architecture, AI/ML, and Digital Innovation Lead at arenaflex

About arenaflex – Pioneering the Future of Architecture, Engineering, and Geospatial Innovation

arenaflex is a nationally recognized architecture, engineering, and geospatial (AEG) firm that blends world‑class site and building design with cutting‑edge technology. Recognized as an Employer of Choice by Great Place To Work®, arenaflex thrives on a culture of curiosity, collaboration, and continuous learning. Our Digital Innovations Team partners with forward‑thinking clients to deliver location‑based solutions that harness the power of cloud, data analytics, artificial intelligence, and modern productivity suites.

As we expand our Cloud‑first practice, we are looking for a seasoned professional who can act as both a technical champion and a trusted advisor. If you love turning ambiguous business challenges into elegant, production‑ready cloud solutions, the arenaflex Digital Innovations Team wants to meet you.

Role Overview – Senior Customer Engineer (Cloud Solutions)

The Senior Customer Engineer (CE) is the bridge between arenaflex’s sales, engineering, and client success functions. You will work closely with Field Sales Representatives, Subject Matter Experts, and Customer Success Managers to design, prototype, and deliver robust cloud‑native platforms that empower our clients to modernize their operations.

In this role you will:

• Engage directly with new and existing customers to uncover business and technical requirements.
• Serve as a pre‑ and post‑sales technical authority across a portfolio of arenaflex Cloud services, including Data & Analytics, AI/ML, Cloud‑Native Development, Application Modernization, Migration, and arenaflex Workspace.
• Architect end‑to‑end solutions, produce detailed design diagrams, and develop realistic spend estimates.
• Build rapid proof‑of‑concepts (POCs) and proof‑of‑value experiments that demonstrate tangible ROI.
• Write, refactor, and optimize code to create fast, user‑friendly production applications.
• Deploy solutions to arenaflex Cloud infrastructure using repeatable, automated pipelines.
• Educate customers through hands‑on training, guiding them toward modern CI/CD practices and DevOps mindsets.
• Lead interactive troubleshooting sessions, share best practices, and answer technical questions.

Key Responsibilities

Customer Engagement & Solution Design

• Conduct discovery workshops to translate business goals into technical specifications.
• Develop comprehensive solution architectures that align with client objectives and budget constraints.
• Produce professional services statements of work (SOW), implementation roadmaps, and cost‑benefit analyses.

Proof‑of‑Concept Development

• Rapidly prototype innovative solutions using arenaflex Cloud, arenaflex Maps, and third‑party open‑source tools.
• Validate concepts through measurable experiments, iterating based on stakeholder feedback.
• Document POC outcomes and translate successful prototypes into production‑ready designs.

Implementation & Deployment

• Write clean, maintainable code in languages such as Java, C#, Python, Go, or modern JavaScript frameworks.
• Leverage CI/CD pipelines to automate testing, containerization, and deployment to arenaflex Cloud environments.
• Ensure solutions are secure, scalable, and compliant with industry standards.

Education & Enablement

• Deliver tailored training sessions on arenaflex Workspace, data analytics tools, and AI/ML services.
• Coach client teams on adopting DevOps practices, infrastructure‑as‑code, and automated monitoring.
• Provide ongoing technical support, troubleshooting, and performance tuning.

Essential Qualifications

• 5–8 years of professional experience in software engineering, solutions architecture, or a related technical discipline.
• Proven track record designing, building, and deploying production‑grade cloud solutions on arenaflex Cloud Platform (GCP), arenaflex (AWS), or arenaflex (Azure).
• Strong programming skills in at least one of the following: Java, C#, C, Python, Go, or modern JavaScript (Node.js, React, Angular).
• Demonstrated ability to thrive in ambiguous environments, turning vague requirements into concrete, scalable architectures.
• Excellent communication skills—able to articulate complex technical concepts to both technical and non‑technical audiences.
• Self‑starter mindset with the ability to work autonomously and drive projects to completion with minimal supervision.

Preferred Qualifications & Additional Skills

• Relevant certifications for arenaflex Cloud, arenaflex (AWS), or arenaflex (Azure) – e.g., Certified Solutions Architect, Professional Cloud Architect.
• Hands‑on experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions) and container orchestration platforms (Kubernetes, Docker).
• Experience building IoT or telemetry ingestion pipelines, including real‑time analytics or machine‑learning workloads.
• Domain expertise in ride‑sharing, last‑mile delivery, logistics, or related transportation sectors.
• Background in mobile web development using modern toolchains (React Native, Flutter, Progressive Web Apps).
• Familiarity with arenaflex Maps Platform (GMP) and its APIs for geospatial visualizations.

Core Skills & Competencies

• Technical Leadership: Ability to guide cross‑functional teams through complex solution design and implementation.
• Analytical Thinking: Strong problem‑solving skills, data‑driven decision making, and a focus on measurable outcomes.
• Customer‑Centric Mindset: Passion for delivering value, building long‑term relationships, and ensuring client success.
• Collaboration: Comfortable partnering with sales, product, and operations teams to align technical solutions with business goals.
• Adaptability: Flexibility to pivot quickly as project requirements evolve, while maintaining high quality standards.
• Continuous Learning: Commitment to staying current with emerging cloud technologies, AI/ML trends, and industry best practices.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Senior Customer Engineer you will have access to:

• Sponsored certifications and advanced training programs in cloud architecture, data science, and AI.
• Mentorship from senior technologists and industry thought leaders within arenaflex.
• Opportunities to lead high‑visibility client engagements, shaping the strategic direction of multi‑billion‑dollar projects.
• Cross‑functional rotations that broaden exposure to architecture, product management, and business development.
• Participation in internal hackathons, innovation labs, and knowledge‑sharing communities.

Work Environment & Culture at arenaflex

Our remote‑first policy empowers you to work from anywhere in the lower 48 United States, while staying connected through virtual collaboration tools. arenaflex fosters an inclusive, supportive atmosphere where diverse perspectives are celebrated. Key cultural pillars include:

• Innovation First: We encourage experimentation, rapid prototyping, and a fail‑fast, learn‑fast mindset.
• People‑Centric: Employee well‑being, work‑life balance, and personal growth are top priorities.
• Collaboration: Regular virtual coffee chats, team‑wide town halls, and cross‑disciplinary project groups keep us tightly knit.
• Recognition: Outstanding contributions are celebrated through awards, spot bonuses, and public acknowledgment.

Compensation, Perks, & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior technical roles.
• Performance‑based bonuses tied to project success and client satisfaction.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, parental leave, and flexible work schedules.
• Professional development stipend, certification reimbursements, and access to online learning platforms.
• Wellness programs, virtual fitness classes, and mental‑health resources.

Why Join arenaflex?

At arenaflex you will be part of a forward‑thinking organization that is redefining how architecture, engineering, and geospatial data intersect with modern cloud technologies. You will have the autonomy to shape solutions from concept to production, directly influencing the success of high‑profile clients across transportation, logistics, and smart‑city domains. If you thrive on solving complex problems, love mentoring others, and are eager to drive digital transformation at scale, this is the platform for you.

Application Process

Ready to make an impact? Submit your resume and a brief cover letter outlining your most relevant cloud‑focused achievements. Our talent acquisition team will review your application, and qualified candidates will be invited to a series of interviews that assess both technical expertise and cultural fit.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, veterans, and individuals with disabilities.

Take the Next Step

Join arenaflex’s Digital Innovations Team and help our clients unlock the full potential of the cloud. Your expertise will drive real‑world outcomes, empower businesses, and shape the future of geospatial technology.

Apply Now – Become a Senior Customer Engineer at arenaflex!