Loan Servicing Representative

Consumers Credit Union (CCU) is a Great Place to Work–certified company seeking a Loan Servicing Representative. This role focuses on securing vehicle titles and handling member escalations related to titles and insurance in a fast-paced environment.

Responsibilities

• Follow policies, procedures, and regulatory guidelines; validate information with DMVs, internal teams, and vendors
• Resolve escalated title issues end-to-end and respond within established timelines
• Follow up on servicing requests by coordinating with third parties and using external systems when needed
• Partner with cross-functional teams to implement enhancements to programs, systems, and processes
• Maintain accurate loan records in the core system by correcting keying and funding errors based on title documentation
• Prepare and submit required documentation to state and county agencies
• Process insurance servicing requests and complete follow-up as needed

Skills

• High school diploma or equivalent
• One or more years of experience in an office or administrative setting with strong computer proficiency (banking or lending experience is a plus, but not required)
• Self-starter with the ability to work independently
• Strong problem-solving skills and time-management skills
• Strong organizational skills and attention to detail
• Ability to work a full-time schedule during the following hours: Monday–Friday: 9:30 a.m.–6:00 p.m

Benefits

• This role is eligible for an annual bonus opportunity.
• Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire.
• You will be eligible to participate in the 401(k) savings plan at any time.
• You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

Company Overview