Customer Service/Care Representative Hybrid Remote
Star Group, LP is seeking Customer Service Representatives to support their customer base in a hybrid role. The position involves assisting customers with inquiries, resolving issues, and ensuring customer satisfaction through effective communication and advocacy.
Responsibilities
- Assist customers with their inquiries via inbound and outbound calls
- Communicate clear and accurate information
- Customer account updates/maintenance
- Finding resolution for customer problems and issues
- Assisting with customer retention
- Serve as the customer’s advocate, working closely with other departments to ensure timely resolution of customer issues
- Escalates more complex issues as needed
- Renew customer contracts; educate customers regarding service options and handle billing issues
Skills
- 1-2 years customer service related experience
- Computer Skills- MS office, typing skills
- Excellent communication and telephone skills
- Ability to multitask
- Ability to work well under pressure
- Strong troubleshooting abilities
- Work efficiently and effectively both independently and with a team
- Able to manage difficult customer situations and respond promptly to service requests to meet customer needs
- Strong follow up skills
- Dedicated workspace with consistent power supply for individual use during working hours
- Fast, reliable and secure internet connection that is hard wired to the modem
Benefits
- Medical coverage
- Dental coverage
- 401(k)
- Paid Vacation & Holidays
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Computer and phone equipment will be supplied
Company Overview