Customer Care Advocate – Proactive Client Support & Relationship Management for arenaflex Financial Services

About arenaflex – Driving the Future of Mobility and Financial Solutions

arenaflex is a global leader in mobility, delivering innovative automotive and financial solutions that empower people to move freely and confidently. With a legacy of excellence, arenaflex combines cutting‑edge technology, sustainable practices, and a deep commitment to customer satisfaction. Our Financial Services division, arenaflex Financial Services (TFS), partners with dealers, consumers, and third‑party partners to provide flexible financing, insurance, and leasing options that make vehicle ownership accessible and enjoyable.

At arenaflex, we foster a collaborative, respectful, and inclusive environment where every team member is encouraged to Dream, Do, and Grow. We believe that diverse perspectives fuel innovation, and we invest heavily in the professional development of our people. If you thrive in a fast‑moving, customer‑centric culture and want to be part of a company that’s shaping the future of mobility, this is the place for you.

Position Overview – Customer Care Advocate

arenaflex’s Experience Center East Customer Care Team is seeking a passionate, highly motivated Customer Care Advocate to join our dynamic support hub. In this role, you will be the front line of communication for customers, dealers, and third‑party partners across our financial services portfolio. You will deliver personalized, proactive assistance through multiple channels, ensuring every interaction reflects arenaflex’s commitment to “best‑in‑class” service.

Key Responsibilities

• Handle inbound and outbound communications (phone, email, and written correspondence) from delinquent and non‑delinquent customers, dealers, and third parties with professionalism and empathy.
• Accurately process account inquiries, maintenance requests, and financial transactions while adhering to established guidelines and compliance standards.
• Analyze account characteristics, identify root causes of issues, and collaborate with customers to develop effective resolutions.
• Document every interaction clearly and concisely in arenaflex’s CRM and case‑management systems, ensuring a complete audit trail.
• Stay current on policy updates, product enhancements, and regulatory changes to provide accurate information and maintain high‑risk process compliance.
• Follow the engagement strategy to boost customer satisfaction, loyalty, and retention for arenaflex Financial Services and Private Label (MFS) brands.
• Participate in continuous improvement initiatives, sharing insights and suggestions to refine processes and elevate the overall customer experience.
• Collaborate closely with cross‑functional teams—including sales, finance, and technology—to resolve complex issues and deliver seamless service.

Work Schedule & Training

• Shift Availability: Must be able to work a shift that falls between 8 am – 5 pm Eastern Time.

• Training Program: 12‑week intensive training (first 6 weeks virtual, second 6 weeks on‑site). Training runs from 8 am – 5 pm ET, covering product knowledge, communication techniques, compliance, and system navigation.

• Hybrid Work Model: After successful completion of training and meeting performance expectations, you will enjoy a flexible hybrid schedule (home and on‑site) that supports work‑life balance.

Essential Qualifications

• High school diploma or GED required; college degree or equivalent work experience preferred.
• Demonstrated ability to respond promptly and accurately to customer inquiries.
• Excellent verbal communication and active listening skills.
• Strong interpersonal abilities and a customer‑first mindset.
• Consistent adherence to call‑handling models and documented procedures.
• Proven capacity to apply lessons learned from past experiences to evolving situations.
• Comfortable working in a fast‑paced, ever‑changing environment while maintaining composure and professionalism.

Preferred Qualifications & Skills

• Previous experience in financial services, automotive financing, or a related customer support role.
• Familiarity with CRM platforms, case‑management tools, and basic data entry.
• Ability to interpret financial documents, payment schedules, and credit information.
• Problem‑solving orientation with a track record of turning challenging interactions into positive outcomes.
• Team player who contributes to a collaborative culture and shares knowledge freely.
• Technical aptitude for navigating multiple communication channels simultaneously.

Compensation, Benefits, and Perks

arenaflex offers a competitive base salary complemented by a comprehensive benefits package that becomes effective on day one of employment. Highlights include:

• Health & Wellness: Medical, dental, vision, and prescription coverage for you and your family, plus wellness programs and health‑saving accounts.
• Retirement Savings: arenaflex 401(k) plan with company match and an annual contribution regardless of employee participation.
• Paid Time Off: Generous vacation, holidays, and paid sick leave to support work‑life balance.
• Vehicle Programs: Access to arenaflex vehicle purchase and lease programs at favorable rates.
• Professional Development: Tuition reimbursement, certification support, and internal learning pathways to accelerate your career.
• Flexible Work Options: Flextime, remote work opportunities, and hybrid schedules after training.
• Family Support Services: Referral assistance for prenatal care, adoption, childcare, and educational resources.
• Diversity & Inclusion: Participation in employee resource groups, mentorship programs, and initiatives that celebrate diverse backgrounds.

Career Growth & Learning Opportunities

arenaflex is committed to your long‑term success. As a Customer Care Advocate, you will have clear pathways to advance into senior support roles, team leadership, quality assurance, or specialized finance positions. Our internal mobility program encourages cross‑departmental moves, and we provide:

• Structured onboarding and mentorship from seasoned professionals.
• Regular performance reviews with personalized development plans.
• Access to a digital learning hub featuring courses on communication, finance, technology, and leadership.
• Opportunities to participate in pilot projects, process‑improvement initiatives, and customer‑experience research.

Work Environment & Culture at arenaflex

Our workplace is built on three core pillars: Teamwork, Flexibility, and Respect. You will join a diverse community of innovators who value each other’s ideas and celebrate achievements together. Key cultural attributes include:

• Inclusive Atmosphere: arenaflex has been recognized as a top‑diversity employer, fostering an environment where every voice is heard.
• Collaborative Spirit: Daily interactions are driven by shared goals, open communication, and mutual support.
• Growth Mindset: We encourage curiosity, continuous learning, and the courage to challenge the status quo.
• Community Impact: arenaflex invests in local communities through volunteer programs, sustainability initiatives, and partnerships with minority‑owned suppliers.

Why Join arenaflex?

Choosing arenaflex means aligning yourself with a brand that is synonymous with reliability, innovation, and forward‑thinking mobility solutions. As a Customer Care Advocate, you will:

• Play a pivotal role in shaping the customer journey for millions of drivers and owners.
• Gain exposure to the financial services side of the automotive industry, building expertise that is highly marketable.
• Work within a supportive network that celebrates your achievements and invests in your future.
• Enjoy a balanced lifestyle with flexible work arrangements, competitive compensation, and a robust benefits suite.

Application Process & Next Steps

If you are ready to bring your passion for service, problem‑solving talent, and collaborative spirit to arenaflex, we want to hear from you. Please submit your application through the link below. Our talent acquisition team will review your submission and reach out to qualified candidates for the next steps.

Apply Now – Join arenaflex!

Equal Opportunity Employer Statement

arenaflex is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity, age, disability, religion, veteran status, or any other characteristic protected by law.

Contact & Accommodations

For questions, assistance with your application, or to request accommodations, please email [email protected]. We are dedicated to ensuring a smooth and accessible hiring experience for every candidate.

Join the Movement – Make an Impact with arenaflex

At arenaflex, we don’t just envision a future of mobility; we build it every day. By joining our Customer Care team, you become an integral part of a mission that empowers people to move beyond what’s possible. Bring your enthusiasm, expertise, and drive to a company that values your growth as much as its own. Apply today and start your journey with arenaflex.