Remote Customer Service & Payments Operations Specialist – Remote (US) – arenaflex

About arenaflex – A Global Leader in Aviation Services

arenaflex is a world‑renowned aviation and travel services provider, connecting millions of passengers, partners, and suppliers across more than 6,800 daily flights. Our mission is to deliver safe, reliable, and customer‑centric experiences while fostering a culture of innovation, inclusion, and continuous learning. As a remote‑first organization, arenaflex empowers its employees to work from anywhere in the United States, offering flexible schedules, robust digital tools, and a supportive community that spans the entire nation.

Why This Role Is a Game‑Changer for Your Career

Joining arenaflex means becoming part of a dynamic Payments and Financial Operations team that sits at the heart of our Credit Union division. You will be responsible for a broad spectrum of financial‑transaction activities—ranging from electronic fund transfers and ACH processing to invoice reconciliation and customer dispute resolution. This role offers a unique blend of analytical rigor, customer interaction, and regulatory compliance, providing you with a solid foundation for advancement in the financial services and aviation industries.

Key Responsibilities

• Transaction Processing & Reconciliation: Execute daily electronic fund transfers, ACH files, and wire payments; reconcile general‑ledger entries and ensure accurate posting of all financial activity.
• Customer & Vendor Coordination: Serve as the primary point of contact for vendors, banks, and internal stakeholders to resolve payment inquiries, return items, and transaction discrepancies.
• Compliance & Regulatory Adherence: Monitor and enforce compliance with NACHA rules, Federal Reserve regulations, and other applicable banking statutes, including the Bank Secrecy Act.
• Document Management: Maintain meticulous records of all transaction logs, audit trails, and supporting documentation to satisfy internal controls and external audit requirements.
• Dispute Resolution: Investigate and resolve payment disputes, including ACH returns, check batches, and credit card chargebacks, while communicating findings clearly to affected parties.
• Reporting & Analysis: Generate daily, weekly, and monthly financial reports; analyze trends to identify opportunities for process improvement and cost savings.
• System Support & Enhancements: Collaborate with IT and operations teams on system upgrades, data migration, and the implementation of new payment platforms such as Episys/Symitar.
• Training & Knowledge Sharing: Mentor junior staff, conduct cross‑training sessions, and contribute to the development of standard operating procedures.
• Continuous Improvement: Proactively suggest workflow optimizations, automation opportunities, and best‑practice enhancements to increase efficiency and reduce error rates.

Essential Qualifications

• High school diploma or GED required; additional post‑secondary education preferred.
• Minimum of 2 years of experience in customer service, payment processing, or banking operations.
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Access, PowerPoint) and experience using financial software platforms.
• Strong analytical skills with the ability to perform numerical calculations, reconcile accounts, and interpret complex data sets.
• Excellent written and verbal communication skills; ability to convey technical information to non‑technical audiences.
• Ability to work flexible hours, including evenings and weekends, to support business needs and meet service level agreements.
• Detail‑oriented mindset with a commitment to accuracy, confidentiality, and regulatory compliance.
• Self‑motivated, capable of working independently with minimal supervision while thriving in a collaborative team environment.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business, Finance, Accounting, or a related field.
• Prior experience in the airline or travel industry, especially within a credit union or financial services context.
• Hands‑on experience with payment processing systems such as Episys, Symitar, or similar platforms.
• Knowledge of ACH, wire, and check processing rules, including NACHA and Federal Reserve guidelines.
• Familiarity with fraud detection tools, risk assessment, and anti‑money‑laundering (AML) procedures.
• Certification in financial operations (e.g., Certified Payments Professional – CPP) or related credentials.

Core Skills & Competencies

• Customer Service Excellence: Ability to handle high‑volume inquiries with empathy, professionalism, and timely resolution.
• Analytical Thinking: Strong problem‑solving capabilities, capable of diagnosing root causes and implementing corrective actions.
• Regulatory Knowledge: Understanding of banking regulations, compliance standards, and data security best practices.
• Technical Proficiency: Comfort navigating multiple software applications, databases, and web‑based tools simultaneously.
• Time Management: Proven ability to prioritize tasks, meet strict deadlines, and manage competing priorities under pressure.
• Collaboration & Communication: Effective teamwork skills, with the ability to build relationships across departments, vendors, and external partners.
• Adaptability: Flexibility to adjust to evolving processes, new technology rollouts, and shifting business requirements.

Career Growth & Development Opportunities

arenaflex invests heavily in employee development. In this role, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Continuous education resources, including tuition reimbursement for relevant certifications.
• Opportunities to transition into senior analyst, team lead, or operations manager positions within the Payments division.
• Cross‑functional exposure to finance, compliance, IT, and customer experience teams, broadening your skill set.
• Participation in internal innovation challenges, where you can propose and pilot new process improvements.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $22 to $35, commensurate with experience and performance. Additional benefits include:

• Health & Wellness: Comprehensive medical, dental, vision, and mental‑health coverage with flexible spending accounts.
• Retirement Savings: 401(k) plan with company match after one year of service.
• Travel Privileges: Employee travel discounts on arenaflex flights, plus the ability to earn mileage for personal travel.
• Paid Time Off: Generous vacation, sick leave, and holiday schedules to support work‑life balance.
• Professional Development: Access to online learning platforms, industry conferences, and certification programs.
• Employee Assistance Program: Confidential counseling, legal resources, and financial planning support.
• Remote Work Stipend: Monthly allowance for home office equipment, internet, and ergonomic accessories.
• Community & Inclusion: Employee resource groups, diversity initiatives, and volunteer opportunities.

Work Environment & Culture at arenaflex

Our remote workforce is united by a shared commitment to safety, reliability, and exceptional service. arenaflex promotes a culture where:

• Every voice is heard—regular virtual town halls and feedback loops keep employees informed and engaged.
• Innovation is celebrated—teams are encouraged to experiment, share ideas, and drive continuous improvement.
• Inclusion is a priority—arenaflex actively cultivates a diverse environment where all backgrounds thrive.
• Work‑life harmony is respected—flexible scheduling, wellness programs, and supportive leadership empower you to succeed both professionally and personally.

Application Process

If you are ready to leverage your customer service expertise, financial acumen, and passion for aviation into a rewarding remote career, we want to hear from you. Click the link below to submit your application, attach your resume, and tell us why you’re the perfect fit for arenaflex.

Apply Now – Join arenaflex!

Take the Next Step

arenaflex is constantly seeking talented individuals who are eager to grow, innovate, and make a tangible impact on a global scale. By joining our Payments Operations team, you will play a critical role in ensuring the financial health of one of the world’s most trusted travel brands. Don’t miss the chance to advance your career while enjoying the flexibility of remote work and the excitement of the aviation industry.

Apply today and start your journey with arenaflex!