Manager, Senior Customer Solutions Architect – Remote Cloud‑Native Enterprise Software Solutions at arenaflex

About arenaflex

arenaflex is a trailblazer in the financial services industry, recognized as the first large‑scale bank to fully embrace the public cloud. Over the past decade, we have transformed a complex, highly regulated environment into a modern, data‑driven, AI‑enabled enterprise. Our engineering organization has re‑architected legacy applications, built sophisticated data platforms, and pioneered machine‑learning at scale. Products such as arenaflex Eno showcase how we turn cutting‑edge technology into tangible value for millions of customers.

Beyond our own ecosystem, arenaflex has open‑sourced several internal tools—including the arenaflex Custodian and arenaflex Hygieia—and forged strategic partnerships with leading technology innovators. Today, we are extending our suite of internal solutions as enterprise‑grade B2B software, helping other organizations accelerate their cloud and data journeys.

Why This Role Matters

As a Senior Manager, Customer Solutions Architect, you will be the bridge between arenaflex’s cutting‑edge technology and the business outcomes of our most strategic customers. You will lead a high‑performing team of solution architects, shape the pre‑sales and post‑sales experience, and influence product direction by championing the voice of the customer. This is a rare opportunity to combine deep technical expertise with entrepreneurial leadership in a remote‑first environment.

Key Areas of Focus

• Trusted Advisor: Serve as the primary technical liaison for customers, addressing product, security, and architecture questions.
• Customer Ambassador: Represent customer needs in internal strategy sessions, ensuring that product roadmaps align with real‑world use cases.
• Value Demonstration: Identify and articulate the business impact of arenaflex solutions, turning technical features into measurable ROI.
• Thought Leadership: Publish insights, lead workshops, and contribute to industry forums to position arenaflex as a thought leader.
• Subject Matter Expertise: Develop deep knowledge of arenaflex’s product portfolio and broader technology domains (cloud, data, security, AI/ML).
• Pre‑Sales & Post‑Sales Support: Guide customers from initial discovery through implementation, and provide ongoing advisory services for evolving needs.
• Solution Orientation: Leverage the full arenaflex toolbox to craft innovative, scalable solutions that solve complex business problems.
• Channel Partnership: Collaborate with partner sales engineers and sellers to deliver joint value propositions.

Core Responsibilities

• Build and nurture trusted relationships with enterprise customers, documenting pain points, desired outcomes, and success metrics.
• Advocate for the customer’s perspective in product planning, influencing roadmap priorities and feature enhancements.
• Identify risk and growth opportunities within the customer base, partnering with internal teams to mitigate threats and capture upside.
• Design and own end‑to‑end processes for product‑fit discovery, technical win validation, FAQ creation, objection handling, and feedback loops.
• Act as the escalation point for complex technical challenges, providing guidance to both customers and internal stakeholders.
• Navigate ambiguous situations by creating repeatable mechanisms, driving clarity, and delivering business‑focused solutions.
• Lead cross‑functional initiatives that align sales, product, engineering, and support to achieve strategic objectives.
• Utilize data‑driven insights to proactively improve customer satisfaction and drive adoption of arenaflex solutions.
• Challenge the status quo with clear, evidence‑based recommendations, fostering a culture of continuous improvement.
• Conduct regular check‑ins with customers to reassess fit, uncover new use cases, and co‑create roadmaps for future value.
• Develop and maintain technical support policies, ensuring consistent, high‑quality service delivery.
• Drive architecture and design reviews, translating business requirements into robust, scalable technical designs.
• Document detailed requirements for data workflows, logical processes, hardware, and operating environments.
• Collaborate with architects, product managers, and engineering teams to prioritize technical and functional needs.
• Stay abreast of emerging technologies, evaluating their relevance to arenaflex customers and internal product strategy.

Basic Qualifications

• Bachelor’s degree or equivalent military experience.
• Minimum 4 years of experience in a customer‑facing role within a technology‑focused organization or entrepreneurial setting.
• At least 3 years of experience collaborating with cross‑functional teams (sales, product, engineering, security).
• 3+ years of hands‑on experience with cloud platforms (e.g., arenaflex Cloud, arenaflex Compute, arenaflex Storage) and data‑cloud technologies (e.g., arenaflex Snowflake, arenaflex Databricks) and proficiency in SQL.
• 2+ years designing, implementing, or consulting on distributed applications at scale.

Preferred Qualifications

• Master’s degree in Computer Science, Engineering, Information Technology, or a related discipline.
• Exceptional communication skills, with a proven ability to influence internal and external stakeholders.
• Track record of successful technical consulting or architecture engagements with large‑scale enterprises.
• 2+ years experience developing, marketing, or supporting a client‑facing technical product or service at scale.
• 2+ years in a cybersecurity role or strong familiarity with security concepts, coupled with rapid learning ability.

Compensation, Benefits & Perks

arenaflex offers a competitive total‑reward package that reflects the seniority and impact of this role. While exact figures vary by location, the remote salary range for this position is between $170,700 and $194,800 annually, plus eligibility for performance‑based bonuses and long‑term incentives. Our benefits program includes:

• Comprehensive health, dental, and vision coverage for you and your dependents.
• Flexible retirement plans with company matching contributions.
• Generous paid time off, parental leave, and sabbatical options.
• Professional development stipend, tuition reimbursement, and access to industry conferences.
• Remote‑first work environment with a home office allowance, ergonomic equipment, and coworking space credits.
• Wellness programs, mental‑health resources, and employee assistance services.
• Employee stock purchase plan and equity participation for long‑term wealth building.

Career Growth & Learning Opportunities

At arenaflex, we invest heavily in the growth of our people. As a senior manager, you will have direct access to executive leadership, mentorship from seasoned architects, and the chance to shape the future of our enterprise software portfolio. You will be encouraged to:

• Lead cross‑functional innovation projects that influence product strategy.
• Participate in internal hackathons, labs, and research initiatives.
• Earn certifications in leading cloud and security technologies (arenaflex Cloud, arenaflex Security, etc.).
• Mentor junior architects, building a pipeline of talent and fostering a collaborative culture.
• Explore lateral moves into product management, engineering leadership, or go‑to‑market strategy.

Work Environment & Culture at arenaflex

arenaflex is committed to building an inclusive, diverse, and high‑performing workplace. Our culture is defined by:

• Innovation First: We encourage bold ideas, rapid experimentation, and learning from both successes and failures.
• Customer Obsession: Every decision is filtered through the lens of delivering measurable value to our customers.
• Collaboration: Remote teams operate with transparency, leveraging modern communication tools to stay aligned.
• Integrity & Trust: We uphold the highest standards of security, compliance, and ethical conduct.
• Growth Mindset: Continuous learning is embedded in our daily routines, from lunch‑and‑learn sessions to formal training.

Equal Opportunity & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an environment where every employee feels valued, respected, and empowered to bring their authentic selves to work. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Application Process

If you are a strategic thinker with a passion for technology, a knack for translating complex problems into elegant solutions, and the desire to lead a team that drives real business impact, we want to hear from you. Submit your application through the arenaflex Careers portal, and be prepared to showcase your technical acumen, leadership philosophy, and customer‑centric mindset.

For accommodations during the application process, please contact arenaflex Recruiting at [email protected]. All information you provide will be kept confidential and used solely to facilitate reasonable accommodations.

Ready to shape the future of cloud‑native enterprise software? Click the link below to apply now.

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